These standards are additional to Norfolk County Council's general, corporate Customer Care Standards.
We welcome visitors to the Record Office and are committed to:
- Providing facilities conforming to British Standards for the secure storage, conservation and exhibition of records given to or deposited on long-term loan with the Record Office.
- Giving written acknowledgement of their receipt either immediately or within ten days.
- Producing detailed lists and catalogues of records as soon as possible.
- Providing adequate and supervised searchroom facilities for public consultation of records held by the Record Office, or facsimile copies of them, which are not subject to statutory closure periods or restrictions imposed by their depositors, or are not so fragile that handling them would cause further deterioration.
- Producing catalogued original records, of which access copies do not exist, to people who provide acceptable proof of identity and agree to observe the searchroom regulations, within half an hour of specified production times.
- Offering advice and information on relevant sources for research, use of the Record Office and record preservation and storage.
- Providing photocopying services appropriate to the format of records, subject to copyright restrictions, the owner's consent and the need to protect originals from damaging processes.
- Supplying most photocopying and print-out orders within ten working days and microfilm orders within three months. Orders for duplicates of existing microfilm and fiches will mostly be supplied within 3 weeks.
- Publishing information about our opening hours and conditions of access, and information about our research and copying services, including charges.
- Consulting users as far as possible about projected changes to service provision.
These Standards were approved by the Norfolk Records Committee on 2 July 2004.